Effective Date: APRIL 2025
1. Introduction
At Jennx, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our website, services, and features, including the wallet and JX Gold points system. By using Jennx, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
We may collect and process the following types of personal data:
• Account Information: When you create an account on Jennx, we collect personal information such as your name, email address, username, and password.
• Transaction Information: When you make a purchase, we collect details about the transaction, such as payment methods, billing information, and purchase history.
• Wallet Information: We collect details related to your wallet balance and JX Gold points.
• KYC Verification: If your total purchases exceed RM1,000, we may request additional personal information, such as your identification document, for Know Your Customer (KYC) verification purposes. This measure ensures compliance with security and fraud prevention protocols.
• Usage Data: We collect data on how you use our website, including device information, IP address, browser type, and usage patterns. This helps us improve your experience and optimize our services.

KYC PROGRAMS (Know Your Client Programs)

1. Suspicious Transactions
Jennx will enforce KYC procedures on any user who engages in transactions deemed suspicious. This is to ensure transparency and safeguard against potential fraudulent activities.

2. Third-Party Transactions
Jennx does not engage in or support any form of third-party transactions. If a transaction is identified as being conducted through a third party, the user involved will be immediately blacklisted without exception.

3. Transaction Thresholds
Should a user reach certain transaction thresholds, Jennx will enforce KYC requirements to mitigate any potential fraud risks and to comply with regulatory standards.

3. How We Use Your Information
We use the information we collect for the following purposes:
• To provide and maintain our services, including processing transactions, managing your account, and offering customer support.
• To personalize your experience on Jennx by displaying relevant offers and recommendations based on your preferences.
• To verify your identity through KYC verification for cumulative purchases exceeding a certain amount, ensuring secure transactions and preventing fraudulent activities.
• To analyze and improve the performance of our website and services.
• To communicate with you, including sending promotional offers, updates, and other important notices.
• To comply with legal obligations, protect against fraud, and ensure the safety of our users.

4. Data Sharing and Disclosure
We do not share your personal information with third parties except in the following circumstances:
• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and improving our services.
• KYC Verification Providers: In the event of KYC verification, your identification documents may be shared with authorized partners to verify your identity.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner as part of the transaction.

5. Security of Your Information
We implement various security measures to protect your personal information. These include encryption, secure sockets layer (SSL) technology, and regular audits of our systems. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Users are also responsible for safeguarding their passwords and account information.

6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on Jennx. These technologies help us analyze trends, track your usage of our website, and gather demographic information. The types of cookies we use include:
• Functional Cookies: To ensure the website operates properly.
• Analytical Cookies: To track usage patterns and improve our services.
• Advertising Cookies: To provide relevant promotional offers.
You can control the use of cookies through your browser settings or our cookie settings page.

7. Your Rights and Choices
• Access and Update Information: You have the right to access and update your personal information at any time by logging into your account.
• Data Deletion: You can request the deletion of your account and personal data by contacting us at [email protected]. Please note that we may retain certain information for legal or business purposes.
• Opt-out of Communications: You can opt out of receiving marketing emails by clicking the “unsubscribe” link at the bottom of any promotional email.

8. Retention of Data
We retain your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. For inactive accounts, data may be retained for up to 2 years. If you request account deletion, we will remove your personal data, except for what is necessary for legal or administrative reasons.

9. Know Your Customer (KYC) Refund Policy
KYC Refunds are provided only under specific conditions to ensure fair use and fraud prevention:
• Eligibility for KYC Refunds: Refunds are applicable only if the customer’s activities are identified as potentially fraudulent or suspicious.
• Non-Refundable Circumstances: Refunds are not provided for completed purchases without evidence of fraud or error. Digital goods delivered as described are not eligible for refunds unless required by law.
• KYC and Fraud Prevention: Customers with cumulative purchases exceeding a certain amount and intending to make additional purchases are required to undergo KYC verification. Refunds for flagged transactions will only proceed after a thorough review of the customer’s activities and verification details.

10. Third-Party Links
Jennx may contain links to external websites. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies before sharing any personal information.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or social media platforms and updating the effective date. Continued use of our services after any changes constitutes acceptance of the revised Privacy Policy.

12. Why We Collect Data From You

JENNX collects your data for the following purposes:
1. When it is necessary to fulfill our agreement with you, including the provision and delivery of related content and services;
2. When it is required to comply with legal and regulatory obligations to which we are subject; and/or
3. When you have provided your explicit consent for us to do so.

13. What Information We Collect From You

The type of information we collect depends on the specific service you request from us, such as purchasing certain products or making bulk purchases. The information may include:
1. Full Name
2. Email Address
3. Telephone Number
4. Billing Address
5. Username
6. Password
7. Cookie Preferences
8. Records and Details of Online Surveys

14. What We Do With Your Personal Information

JENNX uses the personally identifiable information collected online primarily to provide you with the following services:
1. Processing orders and transactions initiated by you.
2. Managing and administering your use of our services, including but not limited to remembering your preferences for a more personalized experience.
3. Conducting identification, verification, due diligence, and Know Your Customer (KYC) procedures.
4. Facilitating customer support, carrying out your instructions, and responding to inquiries made by you or on your behalf.
5. Detecting, investigating, and preventing fraud, cheating, and other violations. Such data is used strictly for these purposes and is retained only for as long as necessary. If any data indicates a potential violation, it will be stored for the purpose of establishing, exercising, or defending legal claims, where required.

15. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
• Email: [email protected]
• Live Chat: Jennx’s Customer Service